Counselling Contract

If you are considering counselling, here is a preview of my contract setting out the terms of the service I provide. The contract is signed by both client and counsellor preferably after the 15 minute free consultation and before the first full counselling session

Light Step Counselling Consent and Contract

This counselling contract sets out how our professional counselling relationship will work.


I am a registered member of the (NCS), and I abide by the society’s code of ethics


I provide a confidential service with the :

  • If you tell me anything that leads me to believe that you or someone else is at immediate risk of harm, in particular a child, I will need to contact the appropriate emergency or safeguarding service.

  • In the event of my having concerns for your wellbeing, I will encourage you to contact an appropriate service for support, and I will always attempt gain your consent should I need to refer you to another service, such as your GP.

  • I will need to report to the police any illegal activities or acts of terrorism disclosed to me.

  • If I am required to provide information by a court of law, I will be obliged to comply.

  • I am required by the NCS to have regular supervision with a registered and trained counselling supervisor. I will discuss your case with my supervisor using first name only, and I will not disclose any information that might identify you. Supervision is in place to ensure good counselling practice.

  • I am registered with the Information Commissioners Office (ICO), and I abide by their rules for storing personal information.


  • I provide sessions of 50 minutes duration. I will ensure sessions begin and end on time, and it is your responsibility to accept my telephone call by my second attempt to make the call, or to attend the Vsee meeting at our agreed time using the link I will email to you before your session. There is no need to download an app for this.

  • I do not record telephone or online counselling sessions, and I ask that you do not record sessions unless we have specifically agreed this in advance.

  • Our sessions will end at the allotted time to allow for scheduled client appointments.

  • I work from a quiet, private place, and I ask that you also ensure that you are in a quiet, private place, or somewhere that feels safe, so that we can safely discuss sensitive issues.

  • I ask that, if possible, you abstain from alcohol or other unprescribed substances, as this can affect our ability to make good enough psychological contact to allow for counselling to take place.

  • I will always try to contact you in advance to let you know if I am unavailable for a counselling session, and I ask that you do the same. Please give as much notice as possible if you are unable to attend a session. It might be possible to arrange a different appointment.

  • If you cancel a session with less than 24 hours’ notice, the full session fee is payable. This might sound harsh, but it is to ensure my ability to continue to provide a counselling service and encourages you to prioritise our work and gain as much as possible from your counselling sessions. Counselling is more effective when carried out regularly.


  • I offer a free introductory 15-minute telephone consultation to enable us to see if working together feels right for both of us.

  • If you wish to continue with counselling, I provide an agreed appointment time with the option to continue as needed with regular reviews.

  • I charge £45 per 50-minute session, payable in advance of your session, or £40 for those eligible for concessionary rates (benefits, pensions, students).

  • If you do not pay for a session, we will be unable to proceed with the next session. Please contact me if you are having financial difficulties, and we can talk about how to proceed.

  • I provide weekly invoices sent after payment as a receipt by email, or by post if you prefer.

  • I prefer to use online banking for payment but if you do not use online banking, please let me know and we might be able to find a way that suits you better.

Mrs Louise Diffey

The Cooperative Bank

Sort Code: 08-90-66

Account Number: 07089888



I keep session notes that are brief and anonymised. You may ask to see these at any time.

Reviews and Ending

We will regularly review whether you are finding counselling helpful, and you are free to end counselling at any time. I usually ask that you talk about an ending with me in advance, so that we can plan an ending and review our work together.


I will try to answer any calls or emails with 24 hours, but I do not provide a crisis service. If you experience a mental health crisis, please always call your GP, Samaritans on 116 123, or the mental health crisis team if you have access to this.


I endeavour to ensure that you benefit from your therapy. I encourage you to let me know if you have concerns about any aspect of our sessions. If we are unable to resolve an issue and you wish to make a complaint, you can contact the National Counselling Society here: or by telephone on 01903 200 666.


Please provide contact details with which you are happy to be contacted by me to confirm, reschedule or cancel a session, highlight concerns, or troubleshoot technology problems. I keep basic personal details as below. Your details will never be used for marketing.




Date of Birth:

Gender if happy to disclose:

Preferred pronoun (optional):


Emergency Contact


Mobile Number:



GP Name and Contact Details (for emergency use only)

GP Name/Surgery:





Louise Diffey Contact Details


Mobile: 07450 824620


Thank you for taking care to read this contract. I look forward to working with you!


I confirm that I have read and agree to the information set out above:


Client Name:


Client Signature:                                            Date: